Joy Loverde says get out of the senior-living business.


senior living businessI had all good intentions of writing this blog about a wonderful person by the name of Ms. Peggy; but a brief encounter I had yesterday with a senior-living professional changed all that. So Ms. Peggy, I will write about you soon. I promise.

What would possess a senior-living professional to become defensive the instant I approach him or her and ask how things are going in his/her domain? Fear of losing control? Possessiveness of process? I could not get out of the way of this person’s wrath fast enough. I had never met this person before and hope to never cross paths again.

This is not the first time that I have experienced cold-spirited human interaction in the senior-living setting. Importantly I ponder… if these professionals are in direct contact with people I love and care about, what the heck goes on after I leave?

An organization filled with honest, motivated, connected, eager, learning, experimenting, ethical, and driven people will always defeat the one that merely has information. Every time.

So… do us all a favor and get out of the senor-living business if you…

  • live in fear of losing your job
  • are a control freak
  • prefer to tell people what to do and how to do it
  • are emotionally closed off to interacting with strangers
  • think you are always right
  • are closed to new ideas
  • can’t take criticism
  • have a tough time parking your ego at the front door
  • have a low trust threshold

I am waging a war on job attitude. Not everyone thrives in a customer-facing role. (And yes, yesterday I was a customer.). If you are not a 100% people-person, do us all a favor and leave the business altogether. The good news is professional head-hunters have identified specific careers that do not require a customer-facing role. Perhaps you are better off in some of these fields:

  • Accountant
  • Technical Writer
  • Graphic Designer
  • Software Developer
  • Medical Laboratory Technician
  • Information Security Analyst

I hope you give it serious thought.


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